Silk eSIM My account

Privacy Policy

1. General Provisions

This Privacy Policy sets out how the personal data of users of the Silk eSIM service (the "Service") is processed and protected.

Silk eSIM provides an eSIM from a foreign carrier, giving unrestricted access to the internet, social networks, messenger calls, and other resources.

By using our Service, you agree to the terms of this Privacy Policy.

2. Age Restrictions

The Service is intended for persons over 18 years of age. If you are between 14 and 18, you may use the Service only with the consent and under the supervision of a parent or legal guardian, who is responsible for payment and use.

We do not knowingly collect personal data from children under 14. If you become aware that a child under 14 has provided us with their data without parental consent, please contact us using the details below — we will delete that data.

3. Information We Collect

We collect the following types of information:

  • Personal data: name, email address, phone number
  • Service usage data: information about connections, plans, and payments
  • Technical data: IP address, device type, browser, operating system

4. How We Use Information

The information we collect is used to:

  • Provide and improve our services
  • Process payments and manage subscriptions
  • Communicate with you about service-related matters
  • Ensure security and prevent fraud
  • Comply with legal requirements

5. Data Protection

We apply modern technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data for as long as you use the Service, and for no more than 5 years after your last activity on the account or after you delete your account or ask us to do so.

Exception: payment data may be retained longer where required by law (for example, for tax and accounting purposes). Once the retention period ends, the data is deleted or anonymized.

7. Sharing Data With Third Parties

We do not sell or share your personal data with third parties, except when:

  • It is necessary to provide our services (payment systems, carriers)
  • Required by law or government authorities
  • You have given explicit consent

7.1. Optional AI Support and Separate Permission

AI support is optional. Before sharing text, we offer a separate choice: allow AI or contact a manager only. Declining does not limit purchases or access to support.

After permission, subsequent text in the shared support conversation (your messages and AI and manager replies) is sent to OpenRouter and the GPT-4o mini model provider: OpenAI or Microsoft Azure to prepare a response. OpenRouter selects one of these two providers; this permission version does not allow routing to other providers. Text may contain personal data you include. Earlier messages, attached files and separate profile fields are excluded from this request.

You can change your choice and withdraw permission in the app support chat or with /ai_consent in Telegram. After withdrawal is confirmed, no new AI requests are sent and a manager can still help. Data already sent cannot be recalled. Granting permission again applies only to new conversation text after that grant.

OpenRouter Privacy Policy

8. Your Rights

You have the right to:

  • Receive information about the data we hold
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw your consent to data processing

You can delete your account yourself in your account settings. When you do, your profile, support conversations, active sessions, and login codes are deleted, and your eSIM profile is disconnected at the carrier. Payment records are kept in anonymized form — with no link to you and without your email address — to the extent required for accounting purposes.

9. Cookies

Our Service uses cookies to improve the user experience, analyze usage, and personalize content. You can manage cookie settings in your browser.

10. Changes to This Policy

We reserve the right to make changes to this Privacy Policy. The updated version will be published on this page, with the date of the last update.

11. Contacts

For any questions about the processing of personal data, you can reach us at:

Last updated: October 9, 2026